This agreement constitutes a public offer (hereinafter — the "Offer") in accordance with Article 437(2) of the Civil Code of the Russian Federation and is intended to govern the relationship between users of the Service — counterparties of Sole Proprietor Kraynev S.A. (the "Service Provider"), acting under Registration Certificate No. 318784700027269 dated January 31, 2018, TIN 784805327888 — and the administration of the website idenglish.ru, including all its subdomains: id-eng.online, english-intensiv.online.
This Offer is a proposal from the Service Provider addressed to any adult individual to enter into an agreement with the Service Provider for the provision of supplementary education services through online English language courses on the terms set out herein, including all optional offerings.
Acceptance of the Offer constitutes confirmation that all terms of the Offer are accepted by the User in full, universally, and unconditionally without any reservations or limitations. Acceptance also confirms that the User understands all terms of service and has exercised the right to receive any clarifications from the Service. Acceptance of the Offer means that the Offer does not contain any conditions that would be clearly burdensome to the User within the meaning of Article 428(2) of the Civil Code, and that the Services described herein have not been imposed on the User.
The current version of the Offer is always available at: https://id-eng.online/oferta.
The Service grants Users the ability to access Packages and Learning Objects on the terms set out in this Agreement. The Agreement takes effect from the moment the User begins using the Service. The User is deemed to have accepted the Agreement in full from the moment full payment for the selected Package has been received at idenglish.ru (including subdomains: id-eng.online, english-intensiv.online). If the User disagrees with any provision of the Agreement, the User may not use the Service. If the Site administration amends the Agreement and the User disagrees with the changes, the User must cease using the Service.
Author — the individual who created the Site, online courses, educational methodology, teaching style, and media materials through their creative work; Kraynev Stanislav Andreyevich.
Service Provider — Sole Proprietor Kraynev Stanislav Andreyevich.
Site — the website owned by the Service and hosted at https://idenglish.ru, including all its subdomains: id-eng.online, english-intensiv.online, along with all sections, pages, file structure, other structural elements, Content, Learning Objects, source and object code, design works, graphics, audiovisual works, and photographs.
Service — Sole Proprietor TIN 784805327888, operating under Registration Certificate No. 318784700027269 dated January 31, 2018.
User — any person who has accepted this Agreement and begun using the Service.
Instructor / Trainer — a specialist designated by the Service who conducts a Masterclass or Course.
Learning Object — a result of intellectual activity; an informational and educational material intended to provide the User with knowledge from an Instructor or Trainer, hosted or broadcast on the Site.
Feedback — an educational and advisory service in the form of oral consultation or written Q&A via messaging, phone call, or Telegram, on a specified topic delivered via the Internet.
Rules — this Public Offer, the Personal Data Processing Policy, other policies, local regulations, Service Provider agreements, and all rules, declarations, interpretations, announcements, statements, consent letters, and other documents issued by the Service Provider, as well as all product and service process descriptions, proposals, and announcements.
Masterclass — a type of Learning Object; an educational web conference (training, seminar, or session) involving Users and Trainers, broadcast live over the Internet.
Podcast — a type of Learning Object; educational material in the form of audio or video files hosted on the Site or a physical medium. A Podcast is a result of intellectual activity, the rights to which belong to the Service. A recorded Masterclass in video format constitutes a Podcast.
Course / Training / Coaching — a type of Learning Object; an educational complex that may include Masterclasses, Podcasts, documents, presentations, assignments, practice exercises, ready-made templates for online learning, and other intellectual property objects, available in a dedicated section of the Site to Users who have paid for access; or distributed on a physical medium.
Content — the informational substance of a Learning Object.
Service — an activity permitted under the laws of the Russian Federation aimed at enabling the User to acquire knowledge.
Access Service — a service providing access to a Learning Object by enabling its playback and viewing on the Site through the User's browser without the ability to save it to the User's device, in accordance with the applicable tariff conditions.
Training Services — standard remote learning services provided by the Service to all Users during their participation in a Course or Masterclass, such as assignment reviews, Instructor responses to User questions, etc.
Additional Services — services provided to the User during their participation in a Course or Masterclass depending on the Package purchased.
Package — a set of Access Services, Training Services, and Additional Services consisting of Learning Objects hosted on the Site or a physical medium (CD), designed to provide the User who has paid for it with a body of knowledge.
Handout Materials — results of the Author's intellectual activity: programs, tables, illustrated rules, instructions, flowcharts, presentations, infographics, and other materials, the exclusive rights and personal non-property rights to which belong to the Author — Kraynev Stanislav Andreyevich.
Results of Intellectual Activity — legally protected works: audiovisual works (video lessons, video meetings), programs, tables, illustrated rules, instructions, flowcharts, presentations, infographics and other materials, landing page design, logo design and corporate identity, texts, videos, and photographs from the Service Provider's websites and accounts, and other legally protected results of intellectual activity and means of individualization.
Announcement — information about a Learning Object or Service Package posted on the Site on one or more web pages, containing all essential parameters of the Learning Object or the composition of materials on a physical medium. An Announcement includes a description of Packages and a list of Training Services and Additional Services where applicable.
Legally Significant Communications — statements, notifications, notices, letters, claims, demands, or other legally significant communications to which the law or a transaction attaches civil law consequences for another party, take effect for that party from the moment the relevant communication is delivered to them or their representative. A communication is also deemed delivered if it reached the addressee but was not handed over or read due to circumstances within the addressee's control.
Terms used in the Agreement but not defined in this section shall be interpreted in accordance with the text of the Offer. If no unambiguous interpretation exists in the Offer, reference shall be made first to the laws of the Russian Federation, then to https://id-eng.ru, and then to established business customs.
The Service (Offeror) provides remote English language learning services by granting access to Learning Objects, as well as Training Services and/or Additional Services where specified in the Announcement, and the User (Acceptor) pays for them in the scope specified in this Offer and other Service documents.
The relevant Announcement specifies: for a Course or Masterclass — a summary and conditions of delivery, available Training Services and/or Additional Services, the duration of service provision, and the cost of Access Services, Training Services, and Additional Services; for a Podcast — a brief description or summary of the Podcast and the duration of access to the Learning Objects.
Upon full payment, the User receives a hyperlink to a restricted section of the Site where the User has personal access to the paid Learning Objects for the duration of the service. The service period for the "Course + 64 personal lessons" package is 365 calendar days; for "Course + 32 personal lessons" — 180 calendar days; for "Course without personal lessons" — 180 calendar days.
Where a Course is structured in intermediate stages (modules), the following provisions apply:
The User is solely responsible for installing, configuring, and using the technical tools and software required to receive the Services and complete assignments.
The Service may unilaterally amend the service timelines, including intermediate deadlines within a Course.
Access to Learning Objects is limited to the following periods: for "Course + 64 personal lessons" — 365 calendar days; for "Course + 32 personal lessons" — 180 calendar days; for "Course without personal lessons" — 180 calendar days.
The price of a Learning Object includes the cost of access to Training Services and Additional Services where applicable. The cost of Additional Services includes expenses borne by the Service. Prices are published on the Site at https://id-eng.online/payment and may be changed by the Service at any time unilaterally. New prices take effect upon publication and do not apply to Services already paid for. Prices do not include fees charged by banks or payment systems. Any commission charges are paid by the User in addition, and the effective cost of services is calculated as the difference between the amount paid and any fees withheld.
All prices are stated in Russian rubles.
When ordering a Package through the website form, the User pays by completing the payment system frame and clicking the payment button.
Payment is made as 100% prepayment, at the User's choice: via electronic payments through payment systems (the User is redirected to the payment system to pay by any available method); or by bank transfer to the Service's account.
Access to the online course is granted after full payment has been received. Once payment is credited or confirmed by the payment system, the User receives all information necessary to access the Services at the email address provided during checkout. For purposes of this Offer, access is deemed received by the User from the moment the Service Provider has taken the chain of actions necessary to open the Learning Materials to the User, regardless of when the User actually begins using them. Sending a link to the User's email by the Service Provider constitutes delivery of and access to the Learning Materials.
Users who are legal entities or individual entrepreneurs pay by bank transfer to the Service's account based on an issued invoice. Invoice requests are sent by the User to info@idenglish.ru. Corporate bank cards registered to the respective legal entity or individual entrepreneur are also accepted.
The security and other conditions of the payment methods chosen by the User fall outside the scope of this Offer and are governed by the agreements with the relevant payment aggregators.
The User is solely responsible for any errors made in paying for Services. The Service is not liable for losses or other adverse consequences that may arise from incorrect payment details provided by the User.
For purposes of this Offer, payment is deemed completed by the User from the moment of: cash payment to a payment agent; crediting of funds to the Service Provider's account; or confirmation of payment execution by the User's bank or payment system.
The User may change their purchased Package by sending a request to info@idenglish.ru. Any additional charge for an upgraded Package is calculated at the price in effect on the date the Service receives the User's request. Switching to a Package of lesser value or with fewer Learning Objects is subject to the refund rules in Section 4 of this Agreement.
Delivery costs for Learning Objects provided on physical media are charged separately.
Where the User pays in installments through a credit arrangement, installments are provided by a credit institution under a separate agreement between the User and that institution. The Service Provider is not responsible for the terms of such installment arrangements or for any refusal by the credit institution to grant them. Fees charged by the credit institution for arranging installments are not refunded in the event of a return processed under clause 3.1 of this Offer.
Account data, banking transaction information, and any other details that can be used to identify the time, place, amount, and parties of a payment are protected in accordance with the Service Provider's Personal Data Processing Policy.
The User agrees to use Learning Objects on the Site or physical media solely for the purpose of acquiring knowledge. Learning Objects are not intended and may not be used for personal, household, or other non-educational purposes.
The Service Provider is not responsible for any discrepancy between the Learning Objects provided and the User's expectations, or for the User's subjective assessment of the materials, content, informational completeness, approach, or other aspects.
Unmet expectations or a negative subjective assessment do not constitute grounds to consider the services as deficient or not rendered in the agreed scope. Opinions of third parties that differ from those of the Service Provider (including its employees and/or partners) are also not such grounds.
The Service guarantees a full refund within the warranty period upon the User's first request.
The warranty period is determined individually for specific services and physical media, and is a maximum of 7 days from the date of payment (for online trainings). The warranty period for each Learning Object, depending on its delivery method (Site or physical medium), is indicated on the respective order pages.
If a refund is requested before the User has accessed the Service or Package, the refund is made minus any fees charged by banks, credit institutions, or payment systems for processing the refund.
If a refund is requested after the User has accessed some of the Learning Objects, the refund is made minus the cost of the Learning Objects accessed, as listed on the Site at https://id-eng.online/payment, specifically:
as well as any actual costs incurred by the Service at the time of the refund, including but not limited to fees charged by banks, credit institutions, and payment systems.
The Service Provider may increase the amount of actual costs incurred by providing a cost breakdown. Where Services were purchased using discounts, promo codes, special offers, or promotions, refunds are calculated based on the actual amount paid. The refund amount may not exceed the amount paid after deducting the cost of accessed Learning Objects and actual Service costs at the time of the refund.
If a refund is requested after the User has accessed all Learning Objects, the service is deemed fully rendered and no refund will be issued. Prepayment is non-refundable after 7 days from the date of the first payment. The criterion for "access" is the opening of the relevant materials, regardless of whether they were fully or partially viewed or studied.
To request a refund, the User must submit a written claim to info@idenglish.ru. All requests are reviewed within 72 hours. Services are deemed properly rendered and accepted by the User if the User does not submit a substantiated objection regarding the quality or scope of services within 3 calendar days after the expiry of the period specified in clause 2.7 of the Offer.
Refunds are processed by transfer to electronic wallets (WebMoney, Yandex.Money, QIWI) or to the bank card used for payment. The Service Provider reserves the right to request confirmation that the refund details belong to the specific User if they differ from the original payment details. Funds are transferred within 30 calendar days of the refund request submission. If a request contains incorrect information, it will be rejected until a corrected request is submitted, and each subsequent request will be subject to a new 30-day review period. Transaction processing time is three to ten business days.
Where a refund is made for payments processed through payment services, any commission paid to the payment service is non-refundable.
Free course repeat conditions. A free course repeat is available provided:
If these conditions are not met, the right to a free repeat is forfeited. Individual cases are reviewed by a committee on a case-by-case basis.
Course freeze (postponement) conditions. The User is entitled to one free course freeze not exceeding 90 calendar days. To freeze the course, the User must notify their curator. A freeze may not be transferred to another person and applies only to the course the User is enrolled in. All sessions included in the course are suspended during the freeze. Individual cases are reviewed on a case-by-case basis.
In all cases, the Service Provider's financial liability for Services rendered is limited to the cost of those Services, regardless of the subject of any dispute, within the limits established by the laws of the Russian Federation.
The Author holds the rights to use, or exclusive rights to, the results of intellectual activity used in the Learning Objects on the Site or physical media. The right of authorship, the right to attribution, and the right to the integrity of the work arise from the moment of the course's creation and are perpetual. The User is granted the right to use such results of intellectual activity solely to the extent necessary to access the Learning Objects (clause 2.7 of the Agreement), regardless of whether such right is registered. All objects posted on the Site are considered deposited as of the date of their publication. If the Service grants the ability to copy (save) a Learning Object to a physical medium, the User may reproduce it on their own devices.
The User is hereby notified that distribution (whether free of charge or for a fee), printing, reproduction, modification, and any other use of a Learning Object or any part thereof is prohibited.
The User is hereby notified that any adaptation of a course, including expansion, reduction, alteration, or modification of its Learning Objects, is prohibited.
The User is hereby notified that any infringement of copyright — including misappropriation of authorship or adaptation of Learning Objects — is subject to civil and criminal liability.
The User is hereby notified that the burden of proving the absence of fault rests with the person who has infringed the Author's intellectual property rights.
The User is hereby notified that the Author, upon discovering the unauthorized distribution of copyrighted or related-rights works on information and telecommunication networks, including the Internet, is entitled to apply to the relevant federal authority for measures to restrict access to the resources distributing such works.
The User is hereby notified that Article 146(1) of the Criminal Code of the Russian Federation provides for criminal liability for copyright infringement (plagiarism) if the act caused significant damage to the Author.
If the User distributes Learning Objects (whether free of charge or for a fee), the User's access to Learning Objects will be revoked and no refund will be issued.
For purposes of this Agreement, "personal data" means any information relating directly or indirectly to an identified or identifiable individual (data subject). Processing of personal data means any action or set of actions performed with or without automated tools on personal data, including collection, recording, organization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, and destruction of personal data. All information requested by the Service from the User is used solely for the purpose of providing Services to the User and for entering into and performing the Agreement.
Processing of the User's personal data is carried out in accordance with the Service Provider's Personal Data Processing Policy and other local regulations, for an indefinite period, by any lawful means, including through personal data information systems. Personal data may also be deleted from the system upon the User's written request, which will result in termination of the Agreement.
The User agrees that the Service may transfer personal data to third parties, including courier services and postal organizations, solely for the purpose of fulfilling orders placed by the User on the Site, including Learning Objects on physical media.
Personal data authorized for processing under the Agreement is provided by the User by completing registration forms on the Site, which may request: full name, email address, phone number, date of birth, social media username, and delivery address for physical media. The following data transmitted automatically during site use is also protected: IP address; cookie data; browser information; access time, localization, operating system type, version, and language; device type and screen resolution; User Hash-ID; User Agent; HTTP Cookie.
The Service may use the User's personal data for: identifying the User; communicating with the User, including sending notifications and inquiries related to the use of the Site; providing services and processing requests; verifying the accuracy and completeness of personal data provided by the User; providing updates, special offers, pricing information, newsletters, and other information with the User's consent; and for advertising purposes — solely with the User's consent.
Personal data may be disclosed to authorized government authorities of the Russian Federation only on the grounds and in the manner established by Russian law. Cross-border transfer of personal data is not carried out.
In the event of loss or disclosure of personal data, the Service will immediately notify the User.
The Service takes all necessary and available measures to protect the User's personal information from unlawful or accidental access, destruction, modification, blocking, copying, distribution, and other unlawful actions by third parties. The Service and the User jointly take all necessary measures to prevent negative consequences arising from the loss or disclosure of the User's personal data.
In the event of non-performance or improper performance of obligations under the Agreement, the Service is liable for actual damages suffered by the User. The Service's liability is limited to the amount received as payment for the Learning Object on the Site or physical medium purchased by the User.
The Service is not liable for inability to provide services to the User due to circumstances beyond the Service's control, including: Internet, equipment, or software failures on the User's side; any consequences of the User's use or inability to use their chosen payment method — including intermediary services, payment systems, aggregators, or banking apps. In such cases, services are deemed properly rendered and are payable in full.
The Service is not liable for any losses arising from the User's application of information contained on the Site or in Learning Objects in their professional activities, including during participation in Courses and Masterclasses.
A party that fails to perform or improperly performs its obligations under the Agreement is not liable if it can demonstrate that proper performance was impossible due to force majeure events. Force majeure events include: floods, fires, earthquakes, and other natural disasters, strikes, changes in applicable law, or any other circumstances that the affected party cannot realistically influence, could not reasonably foresee, and that prevent performance of obligations under this Agreement, and whose occurrence was not directly or indirectly caused by either party's action or inaction. Invocation of force majeure requires reference to a regulatory act confirming or evidencing the relevant circumstances.
A party unable to perform its obligations due to force majeure events must notify the other party in writing within 5 business days of the onset of such events. The notice must describe the nature of the force majeure circumstances and, where possible, assess their impact on performance and the expected timeline for fulfillment. Upon cessation of force majeure, the affected party must promptly notify the other party in writing, specifying the timeframe within which it intends to fulfill its obligations.
The parties have established a mandatory pre-trial claims procedure for resolving disputes. Claims must be submitted in writing by registered mail with acknowledgment of receipt. The response period is 30 (thirty) calendar days from receipt of the claim.
If no response is received within the period specified in clause 7.6 of the Agreement, or if the parties fail to reach a mutually acceptable resolution, the dispute shall be submitted to the court at the place of registration of the Service.
The Service may amend and/or supplement the Agreement at any time. The Service will notify Users by one or more of the following means (at the Service's discretion): posting a notice on the Site; sending a message to the User's email address or phone number.
Any amendments and/or supplements to the Agreement take effect from the date determined by the Service and apply to all Users, including those who entered into the Agreement prior to the effective date of such changes.
The Service may unilaterally terminate the Agreement: at any time upon fulfillment of all its existing obligations to the User; in the case specified in clause 2.4.4 of the Offer (denial of access to the next Course stage or to completion of the Course); in the event of the User's breach of the Agreement or applicable law. In such cases, Section 4 of the Offer regarding refunds does not apply.
Information regarding promo codes, discounts, special conditions, and tariffs may be changed or cancelled early (before the announced end date) by the Service Provider at any time due to exhaustion of the limit for the application of special conditions.
In all matters not governed by this Agreement, the parties shall be guided by the laws of the Russian Federation.
All notifications, instructions, notices, consents, documents, and other communications in connection with the performance of the Agreement must come from the User personally or from authorized representatives of the User or the Service, and may be sent via telephone, email, or other electronic means of communication that allow identification of the sender, recipient, time of sending and receipt, and that preserve and confirm the history of correspondence, unless expressly provided otherwise by the Agreement or applicable law.
Rights and obligations under the Agreement may not be transferred by the User to a third party without the prior consent of the Service.
Where this Agreement is entered into on behalf of a legal entity, by accepting the Offer the User confirms and warrants that acceptance has been made by a duly authorized representative.
Any written electronic communications (Legally Significant Notifications) are deemed duly sent from the moment of dispatch to the other party, as evidenced by the electronic equipment (email delivery service) or by sending to confirmed social media accounts / the Service Provider's or User's phone number.
The parties agree that when exchanging electronic documents (scans or other electronic copies of documents, including via electronic document management systems), no subsequent exchange of original documents is required.